Warranty

To protect against manufacturer’s defect, we include a limited 90-day warranty.

DaVinci Orthopedics, LLC 90-Day Limited Warranty

DaVinci Orthopedics, LLC guarantees that it will, at DaVinci Orthopedics, LLC’s option, replace or repair purchaser’s product if it is defective due to faulty workmanship or materials, subject to the limitations described in this warranty. This warranty does not include normal wear and tear or damaged products.

This warranty covers any physical manufacturing flaw in the product that causes the materials to split, crack or tear, despite normal usage and proper handling.

During the ninety (90) day warranty, DaVinci Orthopedics, LLC will at its option, repair or replace the product, at a handling cost to the purchaser.

If the product or cover is physically abused, damaged, burned, cut or torn, this warranty is void.

This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchases the product directly from DaVinci Orthopedics, LLC or an authorized DaVinci Orthopedics, LLC retailer. If purchaser is not the original purchaser of this product, he/she takes it “as is” and “with all faults.” If the purchase of this product was not directly from DaVinci Orthopedics, LLC, proof of purchase will be required to demonstrate that purchaser is the original purchaser and eligible to make a valid claim under this warranty.

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to DaVinci Orthopedics, LLC prior to the replacement.

You may contact DaVinci Orthopedics’ Customer Service Department by sending an email to info@DaVincniOrthopedics.com.

This warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state.

PLEASE RETAIN THIS WARRANTY AND ORIGINAL PROOF OF PURCHASE FOR AT LEAST 90 DAYS FROM THE DATE OF PURCHASE.
What You’ll Need to File a Warranty Claim:

  • Purchase Receipt (copy)
  • 5 unaltered photos showing the defects